Your Clears FAQs

There’s no secrets with us!

About Clears

What is Clears made of?

Clears is made exclusively of vegan medical grade silicone with a lifespan of up to 20 years.


Can my children use Clears?

We recommend use ofClears only on children who are old enough to use traditional cotton buds instead of baby buds, and under adult supervision.


I feel that Clears doesn’t work as well in comparison with the cotton buds I usually use. Why?

You might have the impression that Clears doesn't clean as much as the traditional cotton buds we’re used to. In fact, Clears cleans only the part of your inner ear that really needs to be cleaned, not the part deep inside that needs wax to protect it, unlike traditional cotton buds, which are much too intrusive, don't adapt to us and above all can hurt us.

Don't be afraid to put the cross-shaped part into your ear all the way and turn it a few times. It's very intuitive to use and difficult to get wrong. You can also try Clears when your ears are wet, such as in the shower, for guaranteed success!


How can I get in touch with the Clears team?

You can contact us via our online form or email.


How can I stay up to date with the latest news from Clears?

Simply sign up to the newsletter to stay up to date with all the new things we have coming up – and, believe us, there will be a lot.

How our website works

The product prices are in Swiss francs. How can I found out what this is in euros?

To find out the price of our products in euros, simply choose the currency next to the price displayed. Your bank will convert the amount automatically.

Professionals and resellers

Can I order a small batch of Clears directly from your website to try at my point of sale?

You can order a display box directly from our website. However, please email us to talk about larger quantities and obtain preferential rates.


I would like to know about your resale conditions. Where can I find them?

We are always looking for new resellers all over the world. To find out more, please send us an email.

Influencers

Where can I find Clears in stores?

I am an influencer and I would like to partner with Clears. Who should I contact? We want to introduce our products to all those who share our values. For partnerships, prize draws and promo codes, please do not hesitate to contact us on the following email address: clearscontact@gmail.com.

Delivery of my package

I want to give Clears as a gift. Can I have it delivered already wrapped?

We hope to develop this option quickly and be able to answer this question with a resounding YES very soon.


Where can I get deliveries sent to?

Clears can be shipped anywhere in the world, subject to additional fees and a longer delivery time.


How soon will I receive my order?

Deliveries within Europe take three to five days. In busy periods, such as the run-up to Christmas, this may take longer.


I’m in a hurry. Can I get my delivery more quickly?

You can choose express delivery for an additional fee. This means you will receive your order in one working day.


How do I use the ‘Track your parcel’ option?

If we give you a tracking number, you can check its progress any time on the partner site all the way through to arrival at your home.

Returns

The product I received is damaged. What can I do?

We hope to develop this option quickly and be able to answer this question with a resounding YES very soon.


I’m not happy with the product I ordered. Can I get a refund?

For hygiene reasons, we don’t accept product returns. If the product you received is damaged, let us know straight away at the following email address: contact@clears.ch. We will replace the damaged product as soon as possible!

Gift card and promo code

How do I use my gift card/promo code?

When placing your order, you will be asked to enter your promo/gift card code as you proceed to payment.